Questions & answers
If yours is not here, email support@thinkrai.cloud — we reply within one business day.
What it does
4 questions
Most askedWhat exactly does ThinkrAI produce?
Three things: product descriptions written from your photographs and product data, cleaned-up versions of your product photos with a plain studio background, and decorative banners for festivals and sales. All of it appears inside the admin panel you already use.
Will it generate product photos for me?
No, and that is deliberate. If you sell genuine branded goods, a generated photo shows a shoe your customer will not receive — the colourway drifts, the logo shifts, and you get a return. ThinkrAI edits the photographs you supply and leaves the product itself alone.
Can it invent details about my products?
It is built hard against that. The prompt forbids claims a photograph cannot support, and then the output is checked in code against a list of about two dozen phrases — "gusseted", "breathable", "lightweight", "true to size". If any appear, the model gets one corrective pass, and anything that survives is flagged for you before you save it.
What if I have no photograph for a product?
You still get a description, but a deliberately short factual one — the brand, the model name and the sizes. It will not describe an appearance it has not seen, because that would mean recalling what the model name usually looks like, which may be a different colourway from the one you stock.
Credits and billing
6 questions
How does pricing work?
You buy credits and spend them as you like. A description costs 1 credit, a banner 1, a photo clean-up 5. Packs start at ₹100 for 40 credits and fall to ₹2.00 a credit on the largest. There is no subscription and no minimum.
Do credits expire?
No. Buy them when you need them and use them whenever.
What happens if something fails?
The credits come straight back, automatically and within seconds. You are never charged for work you did not receive. If a bulk job of forty products returns thirty-eight, you are charged for thirty-eight.
What if my connection drops mid-request?
Every request carries an idempotency key. If it is sent twice because the first reply never arrived, it is charged once and you get the original result back.
Am I charged for output I do not like?
Yes — you are charged for the work, not the outcome. But nothing is applied to your shop automatically, so you always decide what to keep. A description you reject costs one credit, which is a fraction of a rupee of our cost and rather less than rewriting it yourself.
Can I get a refund?
If a payment went through and the credits did not arrive, we refund it in full or add the credits, whichever you prefer. Unused credits are refundable within 7 days of purchase. Credits already spent are not, because the work was done.
Setting it up
4 questions
How long does it take to connect?
A few minutes. Sign up, copy your API key, paste it into your storefront configuration, and the buttons appear in your admin. There is no new system to learn.
Does it work with my platform?
Anything that can make an HTTP request. The buttons ship ready-made for the storefront we build; everything they do is a documented API call you can wire into any admin panel.
What happens to my product photographs?
The URLs are sent to the AI providers that do the work — Anthropic for text, Replicate for images — so they can fetch and read them. They are already public if they appear on your shop. We do not store generated images at all; they are handed to your shop and deleted by the provider within the hour.
Can I try it before paying?
Yes. Every new account gets 50 free credits and no card is required. That is enough to describe fifty products, clean up ten photographs, or any mix of the two, on your own catalogue rather than a demo one.
Still deciding?
Fifty free credits, no card. Try it on your own products rather than reading about someone else’s.