Refund & Cancellation Policy

ThinkrAI is sold as prepaid credits. This page explains when credits are returned to you automatically, and when money is returned to your bank.

Credits returned automatically

These happen without you asking, within seconds, and are visible in your usage history:

• Work that fails. If a description or image cannot be produced — the service is unavailable, the request times out, the image is rejected — the credits are returned in full. You are never charged for something you did not receive.
• Duplicate requests. If a request is sent twice because the first reply never reached your shop, it is charged once.
• Partly failed bulk jobs. If you submit 40 products and 38 are written, you are charged for 38. The 2 that failed are returned.

Cancelling

There is nothing to cancel. ThinkrAI has no subscription and no recurring charge — you buy credits when you want them and stop whenever you like. Unused credits do not expire.

Refunds to your bank

We will refund the money for a credit purchase in these cases:

• Money taken, credits not received. If a payment succeeded but the credits did not appear, tell us and we will either add the credits or refund the payment in full, whichever you prefer.
• Duplicate payment. If you were charged twice for the same purchase, the duplicate is refunded in full.
• Unused credits, within 7 days. If you buy a pack and change your mind, we will refund the unused portion of that purchase if you ask within 7 days. Credits already spent are not refundable, because the work was done and paid for on your behalf.

Refunds are made to the original payment method. Once approved, we raise the refund within 2 working days; banks typically take a further 5–7 working days to show it.

What is not refundable

• Credits already spent on work that was delivered. You are charged for the work, not the outcome — if you do not like a description, nothing is applied to your shop unless you choose to save it.
• Purchases older than 7 days, other than in the failure cases above.

How to ask

Email billing@thinkrai.cloud with the payment reference and what went wrong. We reply within one business day. If you are not satisfied with the outcome, say so in reply and it will be looked at again by someone else.